Covid-19 – updated 21/02/2021

PLEASE SUPPORT US AND BOOK WITH CONFIDENCE

Cancellation Policy Covid-19

Should you not be able to come due to a government directive, or you are self isolating under direction, and you can show us, and you advise us at immediately, you can

Change dates for free
Get a full refund minus $50 administration cost (to partly cover some of the costs we incur), if you book at a later date we will deduct the $50 from your new booking.

** PLEASE NOTE This is only applicable to bookings made direct with us not third party booking (e.g. AirBNB, Booking.com) that have their own stricter policies.

At Kudos, our priority response to the COVID-19 situation is to ensure the safety of our customers. Our business has implemented changes which will see minimal impact to your stay. We will operate as usual with 3 significant differences.

Due to the deep cleaning involved and the time needed to complete our tasks, we have a new checkout time of 10.30 am to enable completion of this cleaning and the extra drying time required.
One night stays will no longer be permitted due to the necessity to conduct a deep clean after every stay. Gift vouchers for one night stays will be assessed on a case by case basis.
As a guest of Kudos Villas, you have an obligation to advise us of any change in your health pertinent to COVID-19. Prior to, during and in the days after your stay. Early notification to us will help with contact tracing and stop the spread of COVID-19. Download the COVID app, practise good hygiene, especially after being in public places. Together we can help prevent the spread and stay healthy.

OUR COMMITMENT TO YOU

Our priority at this time is to ensure the safety and health of our staff, housekeepers, all contractors and especially you, our guests.

Our small team of carers are acutely aware of the current requirements of The Chief Health Officer and are undertaking the below measures and procedures to ensure that the highest possible hygiene standards are maintained here at the office as well as at the property.

CONTACTLESS CHECK-IN

Kudos Villas offers contactless check-in utilizing a self-check-in process by issuing a secure pin code for entry into your private villa.

Disinfecting all surfaces, including door handles, faucets, appliances, light switches, TV remotes, kitchen surfaces, bedside tables, keys, and more.

All bed linen is laundered to a hospital-grade standard.

Couches, beds and other soft furnishings are disinfected prior and post each stay using a spray formula.

YOUR COMMITMENT TO OUR AREA

With the government issuing its directives regarding social distancing, may we suggest you provide your own food or better still support the numerous local businesses in our region offering pickup and delivery services? We can provide you with local recommendations should you need. For dining out – Pre-bookings are essential.

A great benefit is that the region offers wide-open outdoor spaces enabling you to explore the area in peace and privacy, both outdoors and in the surrounds of your villa. As per government advice, individuals are all required to continue practising social distancing. This means do not shake hands or exchange physical greetings, and wherever possible, stay at least 1.5 metres away from others.

For the most accurate information and guidance about the current outbreak of the coronavirus disease, please go to www.dhhs.vic.gov.au/coronavirus.

We are very grateful for your continued patronage because we wouldn’t be here without loyal customers like you.

Warm regards,

Rod, Kellie and the Kudos Villas Team

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